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My Account
How do I update my personal information?
How do I change the email address for my E-Poll account?
Can I share my account with someone else?
How do I cancel my E-Poll account?
Will my E-Poll points ever expire?
I recently completed a survey. Were points added to my account?
I see that E-Poll has a Refer-a-Friend program. Do I receive any points for each person I refer to E-Poll?
I have a question about a reward order, but I don't see the answer above.
What happens when I connect my Facebook account with E-Poll?
How do I disconnect my Facebook account from E-Poll?
Question still not answered?
Contact E-Poll  Customer Care


Q: How do I update my personal information?
A: Updating your information is easy. You may update your information at any time on the profile update page.

Q: How do I change the email address for my E-Poll account?
A: You may update all of your user information, including your email address, on the profile update page.

Q: Can I share my account with someone else?
A: Since it is important that a survey invitation sent to you is completed by you, please do not share your account with friends or family members. Remember, membership is free, so encourage your friends and family to sign up and receive their own surveys.

Q: How do I cancel my E-Poll account?
A: Are you sure you have to go? We would love for you to stick around, but if you must leave us, you may do so here.

Q: Will my E-Poll points ever expire?
A: E-Poll points never expire as long as you complete at least one survey every 12 months and your account is in good standing. For more information, please see our Terms and Conditions.

Q: I recently completed a survey. Were points added to my account?
A: Points are added to your account immediately after completing a survey. However, if you do not see them in your Activity Summary, close and reopen your web browser and then login to your account again. The points should now appear.

Q: I see that E-Poll has a Refer-a-Friend program. Do I receive any points for each person I refer to E-Poll?
A: We appreciate it when you refer E-Poll to your friends, but we do not offer points for referrals.

Q: I have a question about a reward order, but I don't see the answer above.
A: Please see the help topic E-Poll Rewards for all questions specific to our rewards or any orders you have placed.

Q: What happens when I connect my Facebook account with E-Poll?
A: After connecting your Facebook account to E-Poll we will post to your wall when you complete a survey, redeem points from our Rewards Store, or win a drawing.

Q: How do I disconnect my Facebook account from E-Poll?
A: Login to Facebook and click on "Account Settings". Click on "Apps". Click the X next to the E-Poll app to disconnect your Facebook account.

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