Q: What rewards do you offer?
A: We offer a wide variety of electronically delivered rewards such as e-gift cards to Amazon, Starbucks, Best Buy and many more. Or, if you are in a giving mood, you can also donate your points to charity. Go to the E-Poll Rewards Store to see a complete list of rewards and the required point values.
Q: How many points do I receive for taking surveys?
A: The reward offered for each survey will vary based on length and/or complexity, but most surveys will offer between 500 - 1000 points each. Sometimes a lot more!
Q: Do you offer cash rewards?
A: No, but we do offer PayPal which is almost like getting cash.
Q: Can I donate my points to charity?
A: Absolutely! E-Poll has relationships with a number of charitable organizations. Please visit the E-Poll Rewards Store to see a list of charities you may donate your points to. For every 2,750 points you donate we will make a $3 donation to the charity you selected.
Q: Do you offer any rewards that can be sent electronically?
A: Yes, all of our rewards are sent electronically, but please note that electronic rewards are not delivered instantly. We still require 4-6 weeks to process your order before we can send it.
Q: What do I need to do in order to receive a PayPal reward?
A: Before placing your reward order, make sure the email address in your E-Poll profile matches your PayPal account. If they do not match, your order will be cancelled when we send the PayPal reward.
Q: How many points do I have in my account?
A: Your current point balance can be found at the bottom of your activity summary.
Q: Will my E-Poll points ever expire?
A: E-Poll points never expire as long as you complete at least one survey every 12 months and your account is in good standing. For more information, please see our Terms and Conditions.
Q: How do I cash in my points for a reward?
A: The E-Poll Rewards Store makes it easy to cash in your points. You can shop like you would at any other online store, and the best part is that it doesn't cost you a penny to check out!
Q: When should I expect to receive my reward?
A: Order processing takes about 4-6 weeks before the reward email is sent to you. Our rewards are delivered by email but they are not "Instant".
Q: I ordered a reward but I have not received it yet.
A: Please check your activity summary to see if your order is listed as "Order shipped". If you don't see this then your order is still being processed.
Q: How do I check the status of my E-Poll reward order?
A: There are two statuses, "Ordered" and "Shipped", which will appear in your activity summary. You can expect your reward email shortly after order appears as shipped in your activity summary.
Q: My activity summary page shows my reward was shipped recently, but I never received it.
A: Reward emails are usually delivered within a few hours of being listed as "Order shipped" in your Activity Summary. If you do not see an email in your Inbox about your order, be sure to check your spam, junk and trash folders. If you still cannot locate your reward email please contact E-Poll Member Services to let us know so we can look up your reward info.
Q: Can I change or cancel my reward request?
A: Unfortunately, all orders are final once submitted and cannot be changed or cancelled.