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Taking Surveys
How often will I receive surveys?
Do you still offer CD or DVD video surveys?
Can I save a survey and come back later?
I received a survey invitation, but I can't click the link in the email. What do I do?
I was invited to take a survey, but when I tried to login I was told the required number of responses had already been reached. What do I do?
I was asked to watch a show on my television, and I did, but I have not received the follow-up survey. When will the survey arrive?
I was asked to watch a show on my television and then complete a survey. Can I record the show on my DVR and watch it later before completing the survey?
I was completing a survey and received an error message. What should I do?
I was trying to take a survey, and I received the message "An unexpected error occurred" or "Your session has been terminated." What should I do?
I was trying to take a survey, and I received the message "It appears that there is a problem with your web browser that is preventing you from continuing with the survey." What should I do?
What are the minimum system requirements to participate in E-Poll surveys?
Question still not answered?
Contact E-Poll  Customer Care


Q: How often will I receive surveys?
A: Your first survey, worth 100 points, is presented after you sign up and follow the activation email instructions. Future survey invitations will be emailed to you at random times. There may be longer periods where you do not receive a survey, but on average, you will be invited to participate every four to six weeks. The best way to ensure that you will receive the most surveys is to keep your profile information accurate and up-to-date.

Q: Do you still offer CD or DVD video surveys?
A: As computers and internet connections have gotten faster over the years we have moved our surveys to streaming video.

Q: Can I save a survey and come back later?
A: It is recommended that you complete a survey in one sitting. However, if necessary, you may come back to a survey and pick up where you left off as long as the survey is still open. Please note that most surveys are only available for a limited time and to receive your points you must complete the entire survey.

Q: I received a survey invitation, but I can't click the link in the email. What do I do?
A: Try to cut and paste the link in the email invitation into your Internet web browser address window and press the 'return' key. If that does not work, use the 5-digit number from within the link and enter it into the address bar of your web browser so it looks like this:

http://surveys.epoll.com/12345

Q: I was invited to take a survey, but when I tried to login I was told the required number of responses had already been reached. What do I do?
A: Occasionally we receive more responses for a survey than we need or faster than we expected. Responding quickly to your E-Poll survey invitations will increase your chances of being able to participate in the survey. We apologize for any inconvenience, but remember: we send out new surveys all the time, so check your email often.

Q: I was asked to watch a show on my television, and I did, but I have not received the follow-up survey. When will the survey arrive?
A: Typically the survey will be emailed to you when the television shows ends, however there are some instances where it may take an hour or two before it gets delivered to your Inbox.

Q: I was asked to watch a show on my television and then complete a survey. Can I record the show on my DVR and watch it later before completing the survey?
A: Unfortunately, no. You must watch the show "live" at the specified time and complete the survey shortly after the show airs.

Q: I was completing a survey and received an error message. What should I do?
A: Our technology department works hard to ensure a smooth experience for our members. Occasionally a problem occurs that is unforeseen. Often times the problem can be resolved by restarting your computer. If that does not allow you to continue, please contact E-Poll Customer Care and submit a detailed description of the issue (including the exact error you receive). We sincerely appreciate your feedback and will work quickly to ensure things are back to normal.

Q: I was trying to take a survey, and I received the message "An unexpected error occurred" or "Your session has been terminated." What should I do?
A: Our technology department works hard to ensure a smooth experience for our members. Occasionally a problem occurs that is unforeseen. Please contact E-Poll Customer Care and submit a detailed description of the issue. We sincerely appreciate your feedback and will work quickly to ensure things are back to normal.

Q: I was trying to take a survey, and I received the message "It appears that there is a problem with your web browser that is preventing you from continuing with the survey." What should I do?
A: The most likely problem is that the settings on your computer do not allow for "cookies." Either they have been turned off through your Internet web browser, or you may have add-on software that blocks the use of cookies (see http://www.cookiecentral.com/faq/ for more information.)

Please enable or allow cookies and login to the survey again from the link in your email. If you are still unable to complete the survey, please contact E-Poll Customer Care.

Q: What are the minimum system requirements to participate in E-Poll surveys?
A: To take our basic surveys, you will need to have a modern web browser that is able to accept cookies. For best results we recommend using the latest version of one of these supported web browsers:

Google Chrome (PC/Mac)
Mozilla Firefox (PC/Mac)
Microsoft Internet Explorer (PC only)
Apple Safari (Mac only)

Other browsers and platforms (Linux, iOS, etc) may work but we do not officially support them.

Some of our most entertaining surveys include video, which has additional requirements. Please see the Video Surveys help topic for questions specific to our streaming video surveys.

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